Not everyone is an experienced system administrator but at HostStore one is never more than a phone call away! We know that of all your server requirements the most important is that your server be up and running at peak efficiency.
That's where our management options come in! We have several tiers of support available from basic reboots to full hands-off management, and everything in between. No matter what your comfort level with server upkeep is our seasoned system technicians can keep things up and running.
| Dedicated Server Management Level | Semi-managed Standard |
Elite | Supreme | Ultimate |
| Unlimited reboot requests |  |
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| Replacement of failed hardware SLA | Within 2 hours | Within 1 hour | Within 1 hour | Within 1 hour |
| 24/7 bandwidth graphing (MRTG) and network port monitoring | |
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| Troubleshooting network related issues | |
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| Replacement of OS in case of drive failure | |
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| OS reinstallation at your request | $29 | Up to 1/month | Up to 3/month | Up to 5/month |
| Full management option |  |
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| Diagnosing high load/slow performance | |
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| Installation of OS software packages (from Linux distribution/Windows CD) |
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| OS hardening and vendor released software security upgrades at your request | |
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| OS hardening and pro-active software security upgrades when major security updates are released | |
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| Configuration of software firewall at your request | |
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| Configuration of DNS, PHP, web server, web sites, databases, etc, when ordering a control panel (such as Plesk or cPanel/WHM) | |
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| Migrating web sites from one server to another (up to amount of included server administration hours, see below) | |
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| Installation of popular applications such as WordPress, phpBB, and more, in your Plesk/cPanel enabled server | |
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| Configuration of DNS, PHP and web server with no control panel | |
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| Clean up of security break-ins (up to our experts' best efforts) | |
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| Direct access to level 3 technicians | |
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| Entry of commands at console | |
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| Cleaning up mail queue, solving other email server problems | |
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| Hours of support included per month for all software related tasks above | $40/hour or $20/15 minutes | Unlimited | Unlimited | Unlimited |
| Included | $60/month | $80/month | $100/month |
