24/7 On-Site Support
HostStore's on-site support staff is here for you. Whether it's 3pm or 3am, we are up so you don't have to be.
Each data center has multiple fiber entrances with diverse routes and self-healing server architecture. If fiber is cut, traffic will route to an alternative path within milliseconds.
Security cameras and NOC personnel monitor each of our data centers inside and out at all times. Data center entrances are controlled by proximity readers and biometric scanners, and visitors must check in at a reception desk manned around the clock.
Our data centers' industrial-grade UPSs and generators have the capacity to provide power to the entire facility for over a day without refueling. We work with multiple diesel vendors to supply fuel on the fly in the event of an extended power outage.
Each data center is furnished with a double interlock pre-action fire suppression system designed specifically for telecommunication and web hosting server equipment.
The server room at each data center is furnished with raised floors and N+1 cooling with built in return ducts above the hot isle to regulate efficient hot air removal. Because of this unique setup, we achieve a cooling efficiency that allows us to maintain server room temperature between 68-70°F.